Remote RCM Relationship Manager | Client Growth

Experity; Machesney Park (IL); Hybrid; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental/Orthodontia, Vision

Synthetic ownership after 1 year

Paid Time Off

Flexible work scheduling

401(k) with company match

Quarterly bonuses

Job summary

Experity is seeking a detail-oriented RCM support specialist to manage client relationships and analyze clinic financial data. The role involves collaborating with client management to review KPI metrics, resolve billing inquiries, and ensure timely processing of claims.

You will work in a hybrid setup, with remote options and occasional on-site meetings as needed. A minimum of two years in customer service and one year in medical billing is preferred, along with strong Excel and Word skills.

Qualifications

• Two years of customer service experience.
• One year of experience in the medical billing field (charge entry, payment posting, claims, etc.).
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Build, maintain, and manage relationships with Experity’s RCM clients.
• Interpret and analyze clinic financial data through key reports and KPI metrics.
• Resolve billing support inquiries within established timelines.
• Present findings to client contacts and drive action to improve performance.
• Coordinate and communicate with internal teams to ensure service levels are met.

Skills

Active listening

Customer service

Communication

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

Experity is seeking a detail-oriented RCM support specialist to manage client relationships and analyze clinic financial data. The role involves collaborating with client management to review KPI metrics, resolve billing inquiries, and ensure timely processing of claims.

You will work in a hybrid setup, with remote options and occasional on-site meetings as needed. A minimum of two years in customer service and one year in medical billing is preferred, along with strong Excel and Word skills.