RCM Relationship Manager - Client Success & Billing

Exdion Healthcare; Machesney Park (IL); Hybrid; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental/Orthodontia

Vision coverage

401(k) match

PTO

Flexible schedule

Team events

Bonuses

Job summary

Experity is seeking a Customer Service/Medical Billing professional to support RCM clients across the U.S. The role focuses on building client relationships, analyzing clinic financial data, and ensuring timely billing support. A high school diploma and 2 years of customer service experience, plus 1 year in medical billing, are required.

Hybrid work model with commutable distance to a location. Responsibilities include coordinating with client teams, reviewing KPI metrics, and resolving billing

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• One year of experience in the medical billing field (charge entry, payment posting, claims, etc.).

Responsibilities

• Build, maintain, and manage a strong, long-standing relationship with Experity’s RCM clients.
• Meet with client management regularly and conduct monthly business reviews and annual on-site leadership meetings as needed.
• Interpret and analyze clinic financial data through key reports and revenue cycle drivers.
• Participate in a monthly meeting to review accounts receivable status and KPI reports with client’s finance team.
• Manage and communicate findings with clinics and management staff to achieve optimal performance.
• Identify trends and perform root cause analysis related to billing issues; report findings to client contacts.
• Ensure service level commitments are met for each client and coordinate with internal teams.
• Set up providers and release claims; maintain client spreadsheets and communicate updates.
• Operate with timely responses to billing inquiries and escalation handling within defined timelines.

Skills

Active listening

Communication skills

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Experity is seeking a Customer Service/Medical Billing professional to support RCM clients across the U.S. The role focuses on building client relationships, analyzing clinic financial data, and ensuring timely billing support. A high school diploma and 2 years of customer service experience, plus 1 year in medical billing, are required.

Hybrid work model with commutable distance to a location. Responsibilities include coordinating with client teams, reviewing KPI metrics, and resolving billing