Healthcare RCM Relationship Manager – Hybrid

Experity, Inc.; Machesney Park (IL); Hybrid; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental/Orthodontia

Vision coverage

Flexible scheduling

PTO with milestones

401(k) with employer match

Synthetic ownership program

Team events

Job summary

Experity, Inc. is seeking a Client Relations/RCM Specialist to build and maintain strong relationships with our RCM clients, meeting with client management regularly and providing insightful analysis of clinic financial data.

You will interpret reports, track KPI and accounts receivable, coordinate with internal teams, and ensure service level commitments are met while delivering timely responses to client inquiries.

Qualifications

• Two years of customer service experience.
• One year of experience in the medical billing field (charge entry, payment posting, claims, etc.).
• Experience in Microsoft Office, Microsoft Word, and Microsoft Excel.

Responsibilities

• Build, Maintain, and Manage a strong, long-standing relationship with Experity’s RCM clients.
• Meet with client management on a regular basis and build relationships at multiple levels.
• Communication cadence to include, at minimum, monthly business reviews and annual on-site leadership meetings as deemed necessary based on the size and needs of the client.
• Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers.
• Participate in a monthly meeting to review accounts receivable status, KPI and accounting reports with client’s financial team.
• Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance.
• Proactively identify trends and perform root cause analysis related to carrier issues impacting billing and reimbursements.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

Experity, Inc. is seeking a Client Relations/RCM Specialist to build and maintain strong relationships with our RCM clients, meeting with client management regularly and providing insightful analysis of clinic financial data.

You will interpret reports, track KPI and accounts receivable, coordinate with internal teams, and ensure service level commitments are met while delivering timely responses to client inquiries.