Remote Quality Supervisor for Specialty Pharmacy Ops

houserx; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

House Rx is seeking a Quality Supervisor to lead our Quality Specialists and own the QA function across our specialty pharmacy operations. This is a working supervisor role; you will perform audits alongside the team while building scalable QA programs and tools. You will report to the Sr.

Director, Centralized Services in a remote role with occasional travel to hubs or customer sites. You will set standards for the team, drive calibration, and partner with operations, care coordinators,

Formación

• 5+ years of pharmacy operations experience including claims processing, prior authorizations, and dispensing.
• 2+ years in a quality role or as a working supervisor.
• Knowledge of QA methodologies, audit programs, and SOPs.

Responsabilidades

• Own the end-to-end quality audit program for order processing, claims, prior authorizations, dispensing, and patient communications.
• Maintain a working audit caseload to model best practices and stay aligned with SOPs and clinic requirements.
• Develop QA scorecards, audit tools, SOPs, and calibration procedures for consistency and scalability.
• Serve as escalation point for quality concerns, lead root cause analysis and remediation plans.
• Stay current on workflow changes and payer requirements; translate into updated audit criteria and standards.
• Lead and develop a team of Quality Specialists, fostering accountability and continuous improvement.
• Conduct regular 1:1s and performance reviews to identify development opportunities and retain top talent.
• Manage scheduling, PTO coverage, audit assignments, and workload distribution to ensure coverage and wellbeing.
• Lead calibration sessions to ensure consistent audit scoring across all specialists.
• Collaborate with training to deliver coaching and onboarding informed by audit findings.
• Foster a patient-first culture and strong team morale.
• Track and report on quality metrics, trends by team and process, and remediation progress.
• Identify patterns to address root causes and drive improvements.
• Partner with operations, care teams, and leadership to design process improvements.
• Support clinic launches by ensuring audit coverage and quality readiness.
• Provide quality data and SME input to client-facing teams during implementations and reviews.

Conocimientos

Quality Assurance

Pharmacy operations

Regulatory/compliance

Leadership (individual contributor)

Descripción del empleo

House Rx is seeking a Quality Supervisor to lead our Quality Specialists and own the QA function across our specialty pharmacy operations. This is a working supervisor role; you will perform audits alongside the team while building scalable QA programs and tools. You will report to the Sr.

Director, Centralized Services in a remote role with occasional travel to hubs or customer sites. You will set standards for the team, drive calibration, and partner with operations, care coordinators,