Quality Supervisor

houserx; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

House Rx is seeking a Quality Supervisor to lead our Quality Specialists and own the QA function across our specialty pharmacy operations. This is a working supervisor role; you will perform audits alongside the team while building scalable QA programs and tools. You will report to the Sr.

Director, Centralized Services in a remote role with occasional travel to hubs or customer sites. You will set standards for the team, drive calibration, and partner with operations, care coordinators,

Qualifications

• 5+ years of pharmacy operations experience including claims processing, prior authorizations, and dispensing.
• 2+ years in a quality role or as a working supervisor.
• Knowledge of QA methodologies, audit programs, and SOPs.

Responsibilities

• Own the end-to-end quality audit program for order processing, claims, prior authorizations, dispensing, and patient communications.
• Maintain a working audit caseload to model best practices and stay aligned with SOPs and clinic requirements.
• Develop QA scorecards, audit tools, SOPs, and calibration procedures for consistency and scalability.
• Serve as escalation point for quality concerns, lead root cause analysis and remediation plans.
• Stay current on workflow changes and payer requirements; translate into updated audit criteria and standards.
• Lead and develop a team of Quality Specialists, fostering accountability and continuous improvement.
• Conduct regular 1:1s and performance reviews to identify development opportunities and retain top talent.
• Manage scheduling, PTO coverage, audit assignments, and workload distribution to ensure coverage and wellbeing.
• Lead calibration sessions to ensure consistent audit scoring across all specialists.
• Collaborate with training to deliver coaching and onboarding informed by audit findings.
• Foster a patient-first culture and strong team morale.
• Track and report on quality metrics, trends by team and process, and remediation progress.
• Identify patterns to address root causes and drive improvements.
• Partner with operations, care teams, and leadership to design process improvements.
• Support clinic launches by ensuring audit coverage and quality readiness.
• Provide quality data and SME input to client-facing teams during implementations and reviews.

Skills

Quality Assurance

Pharmacy operations

Regulatory/compliance

Leadership (individual contributor)

Job description

House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and support from pharmacists and care coordinators to dispense medication directly to their patients, known as medically integrated dispensing (MID).

This role sits at the intersection of quality expertise and operational leadership. It is an opportunity for an experienced House Rx team member to step into leadership, set the standard for quality across our specialty pharmacy services, and directly contribute to the company's mission of making specialty medications affordable and accessible for patients-keep reading to learn more about the role, our team, and why this is the right next step in your career! This position is open to internal candidates. Applicants must be based in the United States.

About the role

We are seeking a Quality Supervisor to lead our team of Quality Specialists and own the quality assurance function across House Rx's specialty pharmacy operations. This is not a traditional people manager role-we are looking for a working supervisor who is a recognized subject matter expert in pharmacy operations quality, from order processing and claims to prior authorizations, dispensing, and patient communication. You will set the standard for the team by doing the work alongside them, while also building the audit programs, systems, and talent needed to scale a high-performing quality function.

This role reports to the Sr. Director, Centralized Services and is a remote position, with occasional travel to House Rx hubs or customer sites as needed.

Key Responsibilities

Quality Assurance Leadership & Program Ownership

• Audit Program Ownership: Own the end-to-end quality audit program for order processing, claims, prior authorizations, dispensing, and patient/caregiver phone calls, ensuring audit coverage, sampling, and scoring standards are consistent, compliant, and aligned with House Rx standards of excellence.
• Working Supervisor: Maintain a working audit caseload alongside the team to model best practices, demonstrate audit excellence, and stay close to platform workflows, SOPs, and clinic-specific requirements.
• QA Documentation & Tools: Develop, document, and continuously improve QA scorecards, audit tools, SOPs, and calibration procedures to ensure consistency across the team and scalability as House Rx grows.
• Escalation & Remediation: Serve as the escalation point for quality concerns, leading root cause analysis, real-time remediation, and corrective action plans in partnership with the responsible teams.
• Standards Alignment: Stay current on workflow changes, payer requirements, and clinic-specific expectations, and proactively translate them into updated audit criteria and quality standards.

Team Leadership & Development

• Lead and Coach: Lead, coach, and develop a team of Quality Specialists, fostering a culture of accountability, attention to detail, and continuous improvement.
• Performance Management: Conduct regular 1:1s and structured performance reviews to identify development opportunities, address performance gaps, and retain top talent.
• Workload Management: Manage scheduling, PTO coverage, audit assignments, and workload distribution to ensure consistent audit coverage and team wellbeing.
• Calibration: Lead regular calibration sessions to ensure audit scoring is consistent, objective, and aligned across all Quality Specialists.
• Training Partnership: Collaborate with the training team to design and deliver quality-focused coaching, onboarding, and ongoing education informed by audit findings and error trends.
• Team Culture: Champion team morale and a collaborative, patient-first culture.

Performance Reporting & Cross-Functional Partnership

• Metrics and Reporting: Track and report on key quality metrics, including audit scores, error rates, trends by team, clinic, and process, remediation completion, and patient and clinic experience indicators.
• Trend Analysis: Identify patterns in errors and inefficiencies to proactively address root causes and drive measurable improvement.
• Process Improvement: Partner with operations, training, clinical operations, care coordinators, pharmacists, and leadership to design and implement process improvements and remove barriers to quality.
• Clinic Launch Readiness: Support clinic launches by ensuring quality audit coverage and standards are established and operational before go-live.
• Customer and Leadership Support: Provide quality data and subject matter expertise to client-facing teams during implementation, QBRs, and operational reviews as needed, and deliver regular updates to executive leadership on quality performance, risks, and opportunities.

Qualifications

• Experience: 5+ years of experience in pharmacy operations, including claims processing, prior authorizations, and/or dispensing, with 2+ years in a quali