Remote Pharmacy Quality Supervisor – Specialty Care

Lumicera; Tallahassee (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mb

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. You will monitor team performance, guide improvement plans, and collaborate to deliver outcome-based evaluations after improvements.

The role focuses on metrics development, data analysis, and driving improvements across processes and personnel to ensure high-quality patient care and compliance.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to stay current and evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process ensuring consistency across all parties in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve people and processes to leadership using data.
• Other duties as assigned

Skills

Data analysis

Quality improvement

Supervisory experience

Customer service

Compliance

Education

Associate degree or 2+ years relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. You will monitor team performance, guide improvement plans, and collaborate to deliver outcome-based evaluations after improvements.

The role focuses on metrics development, data analysis, and driving improvements across processes and personnel to ensure high-quality patient care and compliance.