Remote Quality & Reliability Engineer - Field-to-Factory

Ali Aydi; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Discretionary bonus

Meriton benefits programs

Job summary

Custom Mechanical Solutions is seeking a Quality & Reliability Engineer to own the field-to-factory quality feedback loop for industrial HVAC equipment. You will lead investigations, convert field information into clear problem statements, and push corrective actions through verified closure.

This hands-on, highly collaborative role spans field operations, project teams, customers, engineering, manufacturing, and suppliers.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering or equivalent experience.
• Three years of experience in manufacturing quality, field service, commissioning, or reliability engineering.
• Strong mechanical and/or electrical investigation and troubleshooting skills.
• Knowledge of structured problem solving methods (RCA, CAPA, 8D, 5 Why, fishbone, FMEA).
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
• Willingness to travel domestically and internationally ~10–20%.
• Passport in time of hire preferred; ability to obtain one if needed.

Responsibilities

• Lead field-to-factory investigations from initial report through containment, root cause, corrective action, and closure.
• Gather evidence and translate trends into design or process improvements.
• Create Field Service Bulletins with repair steps, safety criteria, and verification evidence.
• Maintain dashboards and reports, highlight risks and progress to leadership.
• Travel to customer sites and Mexico manufacturing facilities for investigations and validation of actions.
• Collaborate across field operations, project teams, customers, engineering, and factory quality teams.

Skills

Investigation skills

Troubleshooting

RCA

CAPA/8D/5Why

Communication

Education

Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering

Job description

Custom Mechanical Solutions is seeking a Quality & Reliability Engineer to own the field-to-factory quality feedback loop for industrial HVAC equipment. You will lead investigations, convert field information into clear problem statements, and push corrective actions through verified closure.

This hands-on, highly collaborative role spans field operations, project teams, customers, engineering, manufacturing, and suppliers.