Data Center Field Quality & Reliability Lead

Carrier; Florida; Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier is seeking an experienced Field Quality Manager to lead field quality initiatives for commercial HVAC equipment and services in data center environments. This field-based role acts as liaison among customers, contractors, commissioning agents, service operations, engineering, manufacturing and factory quality to resolve issues.

The role requires up to 75% travel across multiple US states and Canada, driving corrective actions and continuous improvement while ensuring high customer

Qualifications

• 5+ years dealing with customer concerns and rapid resolution.
• 3+ years with commercial HVAC equipment, systems, or services.
• 3+ years investigating field quality issues and supporting corrective actions.
• 2+ years reading/interpreting engineering drawings, BOMs, specs.
• 2+ years cross-functional engineering, manufacturing, quality, service, or operations teamwork.

Responsibilities

• Lead field quality activities for commercial HVAC equipment and services.
• Escalation point for customer quality, performance, and reliability concerns.
• Investigate failures with root cause analysis tools.
• Coordinate corrective and preventive actions with engineering, manufacturing, service, and quality teams.
• Analyze warranty and equipment data to identify recurrence and opportunities for improvement.
• Drive initiatives to reduce COPQ and field quality issues.
• Perform customer-site assessments and support installation, commissioning, maintenance, and service quality.
• Develop and track field quality metrics and lessons learned.
• Present findings and action plans to customers and leadership.
• Build strong relationships with customers and cross-functional teams.

Skills

Customer issue resolution

HVAC field experience

Engineering drawings interpretation

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Quality Engineering, Manufacturing Engineering, or Commercial HVAC systems

Tools

A3 problem solving

5 Whys

Fishbone analysis

FMEA

Job description

Carrier is seeking an experienced Field Quality Manager to lead field quality initiatives for commercial HVAC equipment and services in data center environments. This field-based role acts as liaison among customers, contractors, commissioning agents, service operations, engineering, manufacturing and factory quality to resolve issues.

The role requires up to 75% travel across multiple US states and Canada, driving corrective actions and continuous improvement while ensuring high customer