Remote Quality & Reliability Engineer

Custom Mechanical Solutions Inc.; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Custom Mechanical Solutions (CMS) is seeking a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for custom HVAC equipment. You will lead investigations, turning field information into clear problem statements and driving corrective actions to closure.

This hands-on, collaborative role works across field operations, project teams, customers, engineering, and factory quality leaders.

Qualifications

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
• Strong mechanical and/or electrical investigation and troubleshooting skills.
• Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
• Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico.
• A valid passport at the time of hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.

Responsibilities

• Lead field-to-factory investigations from initial report through containment, root cause, corrective action, and verified closure.
• Gather technical evidence and translate recurring trends into design and process improvements across manufacturing, supplier controls, and installation guidance.
• Create Field Service Bulletins with clear repair steps, safety requirements, acceptance criteria, and closing evidence.
• Maintain visibility of owners, milestones, risks, decisions, and overdue actions to drive accountability and remove blockers.
• Maintain quality dashboards and reports, identify systemic trends, and provide concise updates to leadership and partners.
• Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, gather evidence, and validate repairs.

Skills

Investigation skills

Troubleshooting

Clear communication

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering

Tools

RCA

CAPA

8D

FMEA

Job description

Custom Mechanical Solutions (CMS) is seeking a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for custom HVAC equipment. You will lead investigations, turning field information into clear problem statements and driving corrective actions to closure.

This hands-on, collaborative role works across field operations, project teams, customers, engineering, and factory quality leaders.