Customer Quality & Field Reliability Engineer

Vertiv; Pelzer (SC); On-site; USD 95,000 - 130,000; Full time

Job summary

Vertiv is seeking a quality engineering leader to drive customer satisfaction and field quality improvements. You will interface with the customer to understand current issues, report performance metrics, and present 8D reports, leading cross-functional teams to resolve problems using disciplined problem solving.

You will develop 8D and customer reports, coordinate with Engineering, Service, Manufacturing, and Supply Quality to contain issues, implement CAPA, and ensure RCA findings are

Qualifications

• BA or BS in Engineering or Technical Field.
• 8+ years of professional engineering quality related experience.
• Experience with 8D problem solving or similar methods.

Responsibilities

• Develop 8D and customer reports on issues and communicate outcomes.
• Lead cross-functional teams to implement corrective actions and CAPA.
• Present performance metrics and ensure sustained quality improvements.

Skills

8D CAPA

Root Cause Analysis

Data analysis

Excel

Power BI

SQL

Cross-functional leadership

Effective communication

Education

BA/BS in Engineering

Tools

Excel

Power BI

SQL

Vertiv system apps

Job description

Vertiv is seeking a quality engineering leader to drive customer satisfaction and field quality improvements. You will interface with the customer to understand current issues, report performance metrics, and present 8D reports, leading cross-functional teams to resolve problems using disciplined problem solving.

You will develop 8D and customer reports, coordinate with Engineering, Service, Manufacturing, and Supply Quality to contain issues, implement CAPA, and ensure RCA findings are