Remote Quality & Reliability Engineer: Field-to-Factory

Custom Mechanical Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Custom Mechanical Solutions LLC seeks a Quality & Reliability Engineer for the CMS National Accounts team. The role is fully remote within the United States, with 10-20% travel domestically and internationally to customer sites and manufacturing facilities in Mexico.

You will own investigations, drive containment and corrective actions, and translate field data into design improvements. You will analyze issues, maintain dashboards, and provide updates to leadership and project teams while

Qualifications

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service.

Responsibilities

• Lead field-to-factory investigations.
• Coordinate quality issues from initial report through containment.
• Address root cause, corrective action, and verified closure.
• Turn field intelligence into action.
• Gather technical evidence for faster decisions.
• Translate recurring trends into design/manufacturing improvements.
• Create field-ready solutions and Field Service Bulletins.
• Include repair steps, safety requirements, acceptance criteria, and closeout evidence.
• Drive clarity and accountability with owners, milestones, risks, decisions, and overdue actions.
• Use data to improve the program; maintain quality dashboards and reports.
• Provide concise updates to leadership, teams, customers, and factory partners.
• Travel to customer sites and Mexico facilities to inspect equipment.
• Support troubleshooting, gather evidence, collaborate with factory teams, validate repairs.

Skills

Field investigations

Quality containment

Root cause analysis

Corrective action

Field service bulletins

Repair steps

Safety requirements

Closeout evidence

Evidence-based troubleshooting

Cross-functional collaboration

Travel to customer sites

Manufacturing facilities travel

Education

Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering

Job description

Custom Mechanical Solutions LLC seeks a Quality & Reliability Engineer for the CMS National Accounts team. The role is fully remote within the United States, with 10-20% travel domestically and internationally to customer sites and manufacturing facilities in Mexico.

You will own investigations, drive containment and corrective actions, and translate field data into design improvements. You will analyze issues, maintain dashboards, and provide updates to leadership and project teams while