Field-Based Quality Manager, HVAC & Data Center Solutions

Carrier; North Carolina; Remote; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Paid time off

Retirement benefits

Job summary

Carrier is seeking a Field Quality Manager to lead field quality initiatives for commercial HVAC products and services. This role will liaise with data center customers, general contractors, commissioning agents, service operations, engineering and factory quality, traveling to customer sites as needed.

The candidate will identify risks, drive corrective actions, and oversee field quality programs while maintaining customer satisfaction and process improvements across the product value stream.

Qualifications

• Bachelor's degree required.
• 3 years HVAC industry experience.
• 3 years in quality, reliability, service operations, engineering, and/or field leadership.

Responsibilities

• Lead field quality programs for commercial HVAC equipment, controls and related service offerings.
• Investigate equipment failures and quality issues; identify corrective actions with cross-functional teams.
• Develop and maintain quality metrics, dashboards and reporting processes.
• Engage with key customer accounts during escalations and present action plans.

Skills

HVAC industry experience

Quality leadership

Field travel

Root cause analysis

Education

Bachelor's degree in engineering

Job description

Carrier is seeking a Field Quality Manager to lead field quality initiatives for commercial HVAC products and services. This role will liaise with data center customers, general contractors, commissioning agents, service operations, engineering and factory quality, traveling to customer sites as needed.

The candidate will identify risks, drive corrective actions, and oversee field quality programs while maintaining customer satisfaction and process improvements across the product value stream.