Quality and Reliability Engineer

Custom Mechanical Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Custom Mechanical Solutions LLC seeks a Quality & Reliability Engineer for the CMS National Accounts team. The role is fully remote within the United States, with 10-20% travel domestically and internationally to customer sites and manufacturing facilities in Mexico.

You will own investigations, drive containment and corrective actions, and translate field data into design improvements. You will analyze issues, maintain dashboards, and provide updates to leadership and project teams while

Qualifications

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service.

Responsibilities

• Lead field-to-factory investigations.
• Coordinate quality issues from initial report through containment.
• Address root cause, corrective action, and verified closure.
• Turn field intelligence into action.
• Gather technical evidence for faster decisions.
• Translate recurring trends into design/manufacturing improvements.
• Create field-ready solutions and Field Service Bulletins.
• Include repair steps, safety requirements, acceptance criteria, and closeout evidence.
• Drive clarity and accountability with owners, milestones, risks, decisions, and overdue actions.
• Use data to improve the program; maintain quality dashboards and reports.
• Provide concise updates to leadership, teams, customers, and factory partners.
• Travel to customer sites and Mexico facilities to inspect equipment.
• Support troubleshooting, gather evidence, collaborate with factory teams, validate repairs.

Skills

Field investigations

Quality containment

Root cause analysis

Corrective action

Field service bulletins

Repair steps

Safety requirements

Closeout evidence

Evidence-based troubleshooting

Cross-functional collaboration

Travel to customer sites

Manufacturing facilities travel

Education

Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering

Job description

About Custom Mechanical Solutions

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals‑always focused on quality, care, and progress. If you're ready to grow your career, we're glad you found us. At CMS, you'll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team.

Job Details

Title: Quality & Reliability Engineer Department: CMS National Accounts Location: Fully remote within the United States Travel: Approximately 10-20% domestic and international travel

What you will own

• Lead field-to-factory investigations.
• Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure.
• Turn field intelligence into action.
• Gather the technical evidence needed for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
• Create field-ready solutions. Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
• Drive clarity and accountability. Keep owners, milestones, risks, decisions, and overdue actions visible. Remove blockers and elevate high‑impact or aging issues when needed.
• Use data to improve the program. Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners.
• Go where the evidence is. Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness.

You will probably love this role if…

When something fails, your first question is "Why?" and you keep digging until the evidence supports the answer. You enjoy both the technical details and the bigger picture, from walking a jobsite and troubleshooting equipment to explaining the path forward clearly. You take ownership without waiting for every step to be laid out, bring the right people together, and keep work moving until the issue is truly closed. You are comfortable influencing across teams, even when you do not directly manage the people involved. You want to help build and improve a quality program, not simply maintain one.

Required qualifications

A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience. At least three years of relevant experience in manufacturing quality, field servi