Remote QA Analyst & Process Improvement

Maximus; Honolulu (HI); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Equipment provided

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational quality and compliance. The role emphasizes audits, performance analysis, and corrective actions across the program.

You will collaborate with leaders, trainers, and staff to maintain QA processes, generate reports, and drive continuous improvement with data-driven insights. Remote eligibility requires eligibility to work in the U.S. and background checks.

Qualifications

• Bachelor's degree in a relevant field plus 3+ years in QA, auditing, or performance monitoring.
• 3+ years in quality assurance, auditing, or compliance monitoring.
• Experience conducting audits, reviews, and monitoring to ensure quality standards and contractual requirements.
• Ability to analyze operational data, identify trends, gaps, roots causes, and actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support decisions.
• Proven ability to develop and monitor corrective action plans to improve program performance.
• Ability to collaborate with cross-functional teams, leadership, and staff to support quality initiatives.
• Strong attention to detail, accuracy, and consistency in documentation.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure quality metric requirements are met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Audits

Analytics

Reporting

Collaboration

Attention to detail

Time management

Communication

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational quality and compliance. The role emphasizes audits, performance analysis, and corrective actions across the program.

You will collaborate with leaders, trainers, and staff to maintain QA processes, generate reports, and drive continuous improvement with data-driven insights. Remote eligibility requires eligibility to work in the U.S. and background checks.