Remote QA & Process Improvement Analyst

Maximus; Salt Lake City (UT); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus in the United States is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to ensure compliance with quality standards and contractual requirements. The role focuses on conducting audits, analyzing data, and driving continuous improvement through systematic quality monitoring.

Working closely with leadership and staff, you will help develop QA processes, maintain knowledge resources, and implement corrective actions to enhance service quality

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional quality assurance experience.
• Three or more years conducting audits, quality reviews, and monitoring to ensure compliance with standards.
• Strong analytical skills to evaluate data, identify trends, and develop actionable recommendations.
• Experience presenting routine and ad hoc performance reports for operational decision-making.
• Ability to develop and monitor corrective action plans and drive improvements.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure project quality metrics are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze operational performance reports and provide solutions to identified issues.
• Develop routine and ad hoc project performance reports and research solutions.
• Perform monitoring activities and audits to support project quality.
• Analyze quality program data to identify trends and implement corrective actions.
• Assist with monitoring performance and contractual requirements using system applications.
• Support staff knowledge resources and training materials.
• Assist in training staff to achieve quality program goals.
• Evaluate effectiveness of quality initiatives and improvements.
• Perform other duties as assigned.

Skills

Auditing quality processes

Data analysis

Reporting

Process improvement

Cross-functional collaboration

Attention to detail

Communication

Education

Bachelor's degree

Job description

Maximus in the United States is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to ensure compliance with quality standards and contractual requirements. The role focuses on conducting audits, analyzing data, and driving continuous improvement through systematic quality monitoring.

Working closely with leadership and staff, you will help develop QA processes, maintain knowledge resources, and implement corrective actions to enhance service quality