Onsite Pumps & Plumbing Tech Product Support

Grainger; Lake Forest (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

PTO 18 days/year

6 holidays

401(k) company match

Job summary

Grainger is hiring a Technical Product Support (TPS) Specialist for our pumps and plumbing product support team. You will assist customers by telephone, select the right product, provide post-sales support, and answer product application and troubleshooting questions for a wide range of Grainger products.

You will communicate with end-users, technicians and internal teams to deliver technical guidance, document conversations, and follow established schedules to meet peak demand periods.

Qualifications

• 7+ years of hands-on experience with electrical or lighting systems, wiring and controls.
• Experience with Industrial Controls and Automation.
• Strong ability to navigate multiple computer applications simultaneously.

Responsibilities

• Provide technical product support by phone, navigating Grainger catalog and online tools.
• Document conversations and search for product solutions across multiple systems.
• Follow established processes to meet customer needs and exceed expectations.
• Leverage vendor training and on‑the‑job learning to maintain product expertise.
• Capture customer feedback and forward it to product teams.

Skills

Electrical systems

Industrial controls

Automation

Troubleshooting

Customer communication

Tools

Windows apps

Job description

Grainger is hiring a Technical Product Support (TPS) Specialist for our pumps and plumbing product support team. You will assist customers by telephone, select the right product, provide post-sales support, and answer product application and troubleshooting questions for a wide range of Grainger products.

You will communicate with end-users, technicians and internal teams to deliver technical guidance, document conversations, and follow established schedules to meet peak demand periods.