Remote Technical Product Support – Pumps & Plumbing

Grainger; Lake Forest (IL); On-site; USD 34,000 - 51,000; Full time

Job summary

Grainger in Lake Forest, IL is seeking a Technical Product Support Specialist for Pumps and Plumbing. You will assist customers by telephone, select the right product, provide post-sales support, and answer product application questions for a broad Grainger catalog.

The role requires knowledge of pumps and plumbing systems, strong technical aptitude, and the ability to navigate multiple computer programs while documenting conversations. Shift is 10:30am-7pm CST, Monday-Friday, onsite.

Qualifications

• 5+ years of pumps/plumbing installation, maintenance, and troubleshooting experience.
• Experience in fast-paced call-center or technical support environments.
• Ability to diagnose product issues and provide clear solutions.

Responsibilities

• Communicate with customers by telephone to identify solutions.
• Document conversations and navigate Grainger's catalog and systems.
• Follow processes to prioritize customer needs and exceed expectations.
• Maintain a high level of product knowledge and technical expertise.
• Capture and relay feedback to product teams.

Skills

Customer service

Technical troubleshooting

Multitasking

Job description

Grainger in Lake Forest, IL is seeking a Technical Product Support Specialist for Pumps and Plumbing. You will assist customers by telephone, select the right product, provide post-sales support, and answer product application questions for a broad Grainger catalog.

The role requires knowledge of pumps and plumbing systems, strong technical aptitude, and the ability to navigate multiple computer programs while documenting conversations. Shift is 10:30am-7pm CST, Monday-Friday, onsite.