Technical Product Suppt Specialist

Grainger; Lake Forest (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

PTO 18 days per year

6% 401(k) company contribution

Employee discounts

Tuition reimbursement

Maternity & parental leave

Job summary

Grainger is seeking a Technical Product Support (TPS) Specialist for our Industrial Pumps and Plumbing Systems. In this fast-paced call center, you will assist customers by phone, selecting the right product and answering product application and troubleshooting questions for a wide range of Grainger products.

This is a remote work-from-home position with an 8.5-hour schedule between 7 a.m. - 7 p.m. CST, Monday - Friday, reporting to the Manager, TPS Customer Experience.

Qualifications

• Experience in installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
• Proficiency in navigating multiple applications simultaneously while assisting customers.
• Ability to provide high-quality technical product support by phone and document conversations.

Responsibilities

• Communicate with external customers by telephone and with internal teams to resolve issues.
• Provide technical product support by phone while navigating multiple programs and Grainger catalog.
• Follow established processes and schedules to meet customer needs.
• Capture feedback and relay it to product teams to improve offerings.

Skills

Pumps knowledge

Troubleshooting

Customer support

Tools

CRM software

Grainger online catalog

Job description

Work Location Type

Onsite

Req Number

336033

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $24.67 - $37.02. This role is eligible for an incentive target of up to % or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.

• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We are hiring a Technical Product Support (TPS) Specialist for our Industrial Pumps and Plumbing Systems. In this specialized role you will assist our customers by telephone in a fast-paced call center environment by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position which you will be provided an 8.5-hour work schedule between the hours of operations of 7 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

Skill Set

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• The successful candidate will be experienced in installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.

• Knowledge of centrifugal Pumps and positive displacement pumps.

• Knowledge of wastewater removal, chemical and food processing, heating, ventilation, and air conditioning pumping systems.

• Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.

Shift

The shift for this role is 10:30am - 7pm CST, Monday-Friday

You Will

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.

• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.

• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.

• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have

• 5+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.

• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.