Remote Public Sector Cloud Success Manager

Strategic Communications; Buffalo (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Disability Insurance

401k Plan

Paid Vacation Days

Paid Sick Days

Paid Holidays

Dog-friendly office

Wellness incentives

Referral bonuses

Job summary

Strategic Communications is seeking a Customer Success Manager to guide customers through onboarding, adoption, and value realization of our cloud-based services.

You will partner with sales, product, and support to ensure retention and growth, manage renewals, and occasionally travel up to 50% to Albany, NY; candidates must reside in New York.

This role requires 5+ years in B2B SaaS sales, strong communication, and the ability to translate technical concepts for government and commercial clients.

Qualifications

• 5+ years of B2B sales with a proven track record of exceeding quotas.
• 2+ years selling IaaS (AWS, Azure, GCP), SaaS, and security solutions.
• Experience selling to government entities is strongly preferred.

Responsibilities

• Guide customers through onboarding and implementation.
• Provide training and create customer-facing documentation.
• Build trust-based relationships and understand customer goals.
• Monitor usage and conduct regular business reviews to ensure success.
• Advocate for customers and communicate feedback to product/sales teams.
• Assist with renewals and identify upsell opportunities.
• Coordinate with support to resolve issues promptly.

Skills

B2B sales

IaaS/SaaS sales

CRM proficiency

Education

Diploma required

Bachelor's degree preferred

AWS Cloud Practitioner

Tools

Tigerpaw

Hubspot

Microsoft Office

Job description

Strategic Communications is seeking a Customer Success Manager to guide customers through onboarding, adoption, and value realization of our cloud-based services.

You will partner with sales, product, and support to ensure retention and growth, manage renewals, and occasionally travel up to 50% to Albany, NY; candidates must reside in New York.

This role requires 5+ years in B2B SaaS sales, strong communication, and the ability to translate technical concepts for government and commercial clients.