Remote Public Sector Customer Success Manager

ClearGov; United States; Remote; USD 87,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)/RRSP match

Paid vacation

Paid parental leave

Jury duty leave

Remote work

Job summary

ClearGov is hiring a Customer Success Manager to own the end‑to‑end health, value realization, retention, and upsell of a 100–150 account portfolio across mid‑to high‑touch engagements. You will partner with government finance leaders, leverage process mapping, and drive ROI through Journey Model adoption.

You will lead quarterly reviews, translate product capabilities into business outcomes, and forecast renewals and expansions while maintaining strong executive relationships across a growing

Qualifications

• 3–5 years of hands‑on experience in Customer Success, Account Management, or a client‑facing role within a B2B SaaS environment, GovTech/public sector a plus.
• Ability to thrive in ambiguous startup environments and adapt to change.
• Demonstrated commercial acumen with growth triggers and expansion pipeline.

Responsibilities

• Lead monthly milestone meetings (QBRs/EBRs/Reviews/Renewals) and check-ins.
• Translate product capabilities into measurable business outcomes; build success plans for your portfolio.
• Deliver data‑driven forecasts for renewals, downsells, and expansions; ensure data integrity in SFDC.
• Monitor account health signals to flag at‑risk accounts and mitigate churn.
• Identify expansion opportunities and convert health signals into qualified pipeline (SQLs).
• Conduct quarterly Book of Business readouts to CS Leadership and provide health updates.

Skills

Customer Success

Account Management

SaaS

GovTech

Executive engagement

Tools

Salesforce (SFDC)

ChurnZero

Gong

Job description

ClearGov is hiring a Customer Success Manager to own the end‑to‑end health, value realization, retention, and upsell of a 100–150 account portfolio across mid‑to high‑touch engagements. You will partner with government finance leaders, leverage process mapping, and drive ROI through Journey Model adoption.

You will lead quarterly reviews, translate product capabilities into business outcomes, and forecast renewals and expansions while maintaining strong executive relationships across a growing