Public Sector Customer Success Lead

Ramp; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Customer Success Manager to lead onboarding and adoption for public sector customers in the United States. You will partner with finance, procurement, IT, and compliance teams to ensure compliant, secure implementations and drive measurable ROI.

The role requires AI fluency and strong program management to coordinate multi-workstream deployments with Product, Engineering, and Security. Relocation support to NYC or SF is available, and benefits apply globally.

Qualifications

• 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
• Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
• AI fluency; strong program/project management for complex, multi-workstream technology deployments.
• Excellent communication and relationship management, including translating technical concepts for diverse audiences.
• Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
• Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.

Responsibilities

• Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
• Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
• Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
• Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
• Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
• Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
• Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
• Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

Skills

Implementation management

Engagement management

Public-sector experience

AI fluency

Program/project management

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Ramp is seeking a Customer Success Manager to lead onboarding and adoption for public sector customers in the United States. You will partner with finance, procurement, IT, and compliance teams to ensure compliant, secure implementations and drive measurable ROI.

The role requires AI fluency and strong program management to coordinate multi-workstream deployments with Product, Engineering, and Security. Relocation support to NYC or SF is available, and benefits apply globally.