Enterprise Customer Success Manager - Public Sector Defense (Fully Remote)

TomTom; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

TomTom is seeking a senior-level enterprise customer success professional to lead strategic relationships with large customers in the United States. You will drive measurable value from discovery through adoption, expansion, and renewal, coordinating with product, engineering, and support teams to ensure seamless experiences.

The role focuses on proactive risk identification, trusted advisory, and shaping delivery solutions to align with commitments, fostering long-term partnerships and

Responsibilities

• Lead strategic enterprise customer relationships, ensuring measurable value from discovery through adoption, expansion, and renewal.
• Collaborate with account managers to drive retention, revenue growth, and create coordinated experiences across product, engineering, and support teams.
• Serve as a trusted advisor, monitoring adoption and usage, identifying risks early, and shaping solutions with product and delivery teams before commitments are made.

Job description

• Lead strategic enterprise customer relationships, ensuring measurable value from discovery through adoption, expansion, and renewal.
• Collaborate with account managers to drive retention, revenue growth, and create coordinated experiences across product, engineering, and support teams.
• Serve as a trusted advisor, monitoring adoption and usage, identifying risks early, and shaping solutions with product and delivery teams before commitments are made.