Healthcare Support Specialist II - Client Care & Sales

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Career development with an国际 company

Free HIP PPO medical plan next year

Excellent retirement savings plan with

Tuition reimbursement

FreeU education benefit

Recognition as a great place to work

Job summary

Abbott Laboratories in the United States seeks a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You will resolve provider and sales-related questions and help improve processes that strengthen the customer experience and support sales strategies.

Responsibilities include managing inbound and outbound contacts from providers, sales teams, and internal customers;

Qualifications

• High School Diploma or GED.
• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalation high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Job description

Abbott Laboratories in the United States seeks a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You will resolve provider and sales-related questions and help improve processes that strengthen the customer experience and support sales strategies.

Responsibilities include managing inbound and outbound contacts from providers, sales teams, and internal customers;