Remote: Global Central Operations Lead

Sharecare; Oklahoma City (OK); Remote; USD 95,000 - 140,000; Full time

Job summary

Sharecare is a leading digital health company seeking a Manager of Global Central Operations to align global partners with company goals and achieve service excellence. You will lead cross-functional teams, uphold SLAs, drive process improvements, and support change management across multiple regions.

This role emphasizes collaboration with global leaders, data-driven decision making, HIPAA compliance, and scalable operations.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure workflows align with SOPs, processes and procedures.
• Ensure adoption of change management initiatives and ongoing oversight of implemented policies and processes for the Global team.
• Respond to escalated client/interdepartmental issues.
• Support senior leadership to establish SLAs, monthly targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal Global leaders to review team performance.
• Identify, analyze, and solve opportunities related to operational excellence and continuous improvement.
• Ensure Global partners have access to essential applications/reporting and terminate access for departing contractors.
• Support technical events and collaborate with internal technology teams on data/digital initiatives.

Skills

Leadership

Medical Records

SLA Management

Communication

HIPAA

Change Management

Process Improvement

Cross-functional Collaboration

Power BI

Education

Bachelor’s degree or equivalent

CRIS certification

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is a leading digital health company seeking a Manager of Global Central Operations to align global partners with company goals and achieve service excellence. You will lead cross-functional teams, uphold SLAs, drive process improvements, and support change management across multiple regions.

This role emphasizes collaboration with global leaders, data-driven decision making, HIPAA compliance, and scalable operations.