Remote Provider Concierge Specialist

CenterWell Pharmacy; Ohio; A distancia; USD 39.000 - 49.000; Jornada completa

Descripción de la vacante

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers with a high standard of care. You will handle semi-routine tasks, perform necessary follow-ups, and ensure timely responses while adhering to policy and quality guidelines.

The role supports a white-glove provider experience and requires strong communication and multitasking abilities. The position is remote within the United States, with a typical 40-hour work week and a pay range reflecting

Formación

• Experience with CenterWell Specialty Pharmacy onboarding or related team.
• 6+ months’ customer service experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Adaptable with the ability to thrive in a fast-paced environment.
• Strong attention to detail and accuracy in tasks.
• Good typing speed and computer navigation skills.
• Ability to manage multiple or competing priorities.
• Effective verbal and listening communication skills.

Responsabilidades

• Make outbound contacts to members and/or providers regarding a variety of issues.
• Perform varied, moderately complex administrative/operational/customer support tasks.
• Follow up with members/providers to ensure responses are completed timely.
• Interpret and apply area/department policy to complete assignments.
• Work with defined parameters and minimal direction while prioritizing tasks.
• Maintain high service and quality standards in daily work.

Conocimientos

CenterWell onboarding

Customer service

MS Office

Adaptability

Attention to detail

Typing skills

Multi-tasking

Communication skills

Educación

Associate or Bachelor's Degree

Herramientas

HireVue

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers with a high standard of care. You will handle semi-routine tasks, perform necessary follow-ups, and ensure timely responses while adhering to policy and quality guidelines.

The role supports a white-glove provider experience and requires strong communication and multitasking abilities. The position is remote within the United States, with a typical 40-hour work week and a pay range reflecting