Remote Inbound Pharmacy Support Specialist

Centerweell; United States; Remote; USD 38,000 - 45,800; Full time

Benefits offered by this job

Bonus incentive plan

Home office equipment provided

Flexible work schedule

Job summary

CenterWell is looking for an Inbound Contacts Representative to handle incoming inquiries related to specialty medications. This remote position requires applicants to reside in specific states and involves providing exceptional customer support, resolving benefits questions, and collaborating with multiple departments.

The ideal candidate should possess a customer service background with at least 2 years of experience, strong attention to detail, and effective communication skills. The role offers a yearly salary ranging from $38,000 to $45,800, along with a bonus incentive plan and a flexible schedule including Saturdays.

Qualifications

• 2+ years of customer service experience.
• Experience providing detailed troubleshooting and resolutions to users.
• Ability to resolve problems and develop favorable solutions.

Responsibilities

• Address incoming inquiries and provide support.
• Schedule delivery of specialty medications.
• De-escalate calls and handle member interactions with care.

Skills

Customer service orientation

Strong attention to detail

Intermediate typing and computer navigation skills

Verbal and listening communication skill

Job description

CenterWell is looking for an Inbound Contacts Representative to handle incoming inquiries related to specialty medications. This remote position requires applicants to reside in specific states and involves providing exceptional customer support, resolving benefits questions, and collaborating with multiple departments.

The ideal candidate should possess a customer service background with at least 2 years of experience, strong attention to detail, and effective communication skills. The role offers a yearly salary ranging from $38,000 to $45,800, along with a bonus incentive plan and a flexible schedule including Saturdays.