Remote Outbound Care Contacts Associate

CenterWell Pharmacy; Tennessee; Remote; USD 39,000 - 49,000; Full time

Job summary

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage with members and providers, handling semi-routine support tasks and follow-ups. The role emphasizes accuracy, prioritization, and effective communication in a remote setting.

Typical schedule is Monday–Friday, 11:30 AM–8:00 PM EST, with a 40-hour workweek. The position offers comprehensive benefits and opportunities within Humana’s CenterWell network.

Qualifications

• 6+ months of customer service experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Adaptable in a fast-paced environment with strong attention to detail.
• Strong typing and computer navigation skills.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Make outbound contacts to members/providers on a variety of issues.
• Follow-up with members/providers to ensure timely responses.
• Perform semi-routine administrative and operational tasks.
• Maintain quality standards and adhere to policies.

Skills

Customer service

Microsoft Office

Typing speed

Multitasking

Verbal communication

Education

Associate's or Bachelor's Degree

Tools

Outlook

Word

Excel

Job description

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage with members and providers, handling semi-routine support tasks and follow-ups. The role emphasizes accuracy, prioritization, and effective communication in a remote setting.

Typical schedule is Monday–Friday, 11:30 AM–8:00 PM EST, with a 40-hour workweek. The position offers comprehensive benefits and opportunities within Humana’s CenterWell network.