Remote Provider Concierge Outreach Specialist

CenterWell Pharmacy; Missouri; Remote; USD 39,000 - 49,000; Full time

Job summary

CenterWell Pharmacy in the United States is seeking an Outbound Contacts Representative 2 to represent the company by making outbound contacts to members and providers, handling semi-routine administrative and customer support tasks, and ensuring timely responses.

This remote-role requires 6+ months of customer service experience, proficiency with MS Office (Outlook, Word, Excel), strong attention to detail, excellent typing and multitasking, and the ability to manage multiple priorities in a

Qualifications

• 6+ months’ customer service experience.
• Proficiency in MS Office: Outlook, Word and Excel.
• Adaptable with the ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Strong typing and computer navigation skills.
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously.
• Effective verbal and listening communication skills.

Responsibilities

• Make outbound contacts to members and providers.
• Perform varied administrative/operational/customer support tasks.
• Ensure responses to inquiries are completed on time to meet quality standards.
• Conduct necessary follow-ups with members and/or providers.
• Follow policies and use defined parameters for prioritization and timing.

Skills

Customer service

MS Office

Attention to detail

Typing speed

Multitasking

Verbal communication

Active listening

Education

Associate's or Bachelor's Degree

Tools

Outlook

Word

Excel

Job description

CenterWell Pharmacy in the United States is seeking an Outbound Contacts Representative 2 to represent the company by making outbound contacts to members and providers, handling semi-routine administrative and customer support tasks, and ensuring timely responses.

This remote-role requires 6+ months of customer service experience, proficiency with MS Office (Outlook, Word, Excel), strong attention to detail, excellent typing and multitasking, and the ability to manage multiple priorities in a