Remote Outbound Concierge Specialist

CenterWell Pharmacy; Indiana; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Remote work

40 hours/week

Benefits package

Training opportunities

Job summary

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers by phone and messaging, handling a range of issues with care and precision. You will perform semi-routine admin tasks and follow up to ensure timely responses in line with policy.

The role is remote, requires 40 hours weekly, and includes a 11:30 AM–8:00 PM EST schedule. Starting pay ranges from $39,000 to $49,400 per year, with benefits through Humana/CenterWell.

Qualifications

• Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding.
• 6+ months’ customer service experience.
• Proficiency in Microsoft Office applications (Outlook, Word and Excel).

Responsibilities

• Outbound contacts to members and providers regarding a variety of issues.
• Perform varied activities and moderately complex administrative tasks with accuracy.
• Follow up to ensure inquiries are completed in a timely manner per standards.

Skills

Customer service

Microsoft Office

Typing

Multitasking

Communication skills

Adaptable

Education

Associate's or Bachelor's Degree

Tools

Outlook

Word

Excel

Job description

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers by phone and messaging, handling a range of issues with care and precision. You will perform semi-routine admin tasks and follow up to ensure timely responses in line with policy.

The role is remote, requires 40 hours weekly, and includes a 11:30 AM–8:00 PM EST schedule. Starting pay ranges from $39,000 to $49,400 per year, with benefits through Humana/CenterWell.