Remote Wellness & Care Coordinator

UnitedHealth Group; Hartford (CT); À distance; USD 25 000 - 44 000; Plein temps

Résumé du poste

UnitedHealth Group in the United States (Remote) is seeking a high-volume provider support representative to handle inquiries, coordinate with clinical teams, and perform outbound calls to providers regarding outpatient care engagement programs.

The role is full-time with training, requires 2+ years in customer service, health care experience, and proficiency with Word, Excel, and Outlook. Eligible for comprehensive benefits and telecommuting flexibility.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• 2+ years in clerical/administrative support.
• Healthcare industry and insurance experience preferred.
• Proficient with PC/web applications including Word/Excel/Outlook.
• Knowledge of ICD-9 and CPT codes.

Responsabilités

• Handle resolution/inquiries from providers via a phone queue.
• Collaborate with the clinical team to facilitate workflows.
• Make outbound calls to providers for outpatient care engagement responses.
• Review case dispositions and communicate with providers about dispositions.

Connaissances

Customer service

Clerical/Administrative support

Excellent communication

PC/Windows proficiency

Knowledge of ICD-9 and CPT codes

Formation

High School Diploma / GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

UnitedHealth Group in the United States (Remote) is seeking a high-volume provider support representative to handle inquiries, coordinate with clinical teams, and perform outbound calls to providers regarding outpatient care engagement programs.

The role is full-time with training, requires 2+ years in customer service, health care experience, and proficiency with Word, Excel, and Outlook. Eligible for comprehensive benefits and telecommuting flexibility.