Remote Property Operations & Maintenance Coordinator

Sagan World LLC.; Buffalo (NY); Hybrid; USD 18,000 - 32,000; Full time

Job summary

Sagan is building a pool of Maintenance and Property Operations Coordinators for US residential and commercial portfolios. This fully remote, independent contractor position centers on handling maintenance requests, coordinating vendors, and keeping tenants and owners informed.

Roles span turnovers, renovations, and after-hours escalation as needed. Ideal candidates have 2+ years in property management or related operations, strong organization, and proficiency with property management software.

Qualifications

• 2+ years of experience in property management, maintenance coordination, or a similar operations role.
• Strong organizational skills with excellent attention to detail and follow-through.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Clear and professional written and verbal English communication skills.
• High ownership mindset with a focus on driving issues to full resolution.
• Comfortable learning and using property management software and other new tools.
• Reliable internet and a quiet home office setup.
• Able to work US business hours.

Responsibilities

• Manage and respond to inbound maintenance requests from tenants or property owners, from submission through completion.
• Create, assign, and track maintenance tickets or work orders, coordinating vendors and in-house technicians to ensure timely service.
• Communicate consistently with tenants, owners, and vendors, providing updates and follow-ups.
• Handle emergency and time-sensitive maintenance situations, including after-hours escalations where the role requires it.
• Maintain accurate, organized records in property management systems (Property Meld, Buildium, AppFolio, or similar).
• Source, onboard, and manage vendors, and review vendor quotes for fair, competitive pricing.
• Coordinate property turnovers and renovation projects where applicable, tracking timelines and budgets.
• Process vendor invoices, purchase orders, and payment-related coordination.
• Track KPIs such as response times, completion rates, and tenant satisfaction.

Job description

Sagan is building a pool of Maintenance and Property Operations Coordinators for US residential and commercial portfolios. This fully remote, independent contractor position centers on handling maintenance requests, coordinating vendors, and keeping tenants and owners informed.

Roles span turnovers, renovations, and after-hours escalation as needed. Ideal candidates have 2+ years in property management or related operations, strong organization, and proficiency with property management software.