Remote Operations Manager – Internal Maintenance

Pacaso; Miami (FL); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary and meaningful

Discretionary time off

Premium medical, dental, and vision

401(k)

Paid parental leave

Home office stipend and internet/cell

Quarterly team gatherings

Job summary

Pacaso is seeking an Operations Manager of Maintenance to lead the Internal Maintenance unit across markets, ensuring safe, guest-ready homes and efficient triage. You will set service standards, drive KPI-based performance, and collaborate with Asset Management on vendor transitions.

The role requires 8–12+ years in residential maintenance with strong leadership, triage, and financial acumen. This is a remote-friendly position with cross-market responsibilities and equity opportunities.

Qualifications

• 8–12+ years in residential maintenance operations, property services, or facilities leadership.
• Experience managing multi-market maintenance teams.
• Strong triage judgment and emergency response experience.
• Financial acumen related to service billing, labor utilization, and cost control.

Responsibilities

• Lead the internal maintenance function as a scalable, revenue-supporting business unit.
• Own maintenance service standards, response times, and quality control across markets.
• Ensure homes remain safe, functional, and guest-ready year-round.
• Review and triage all incoming maintenance work orders.
• Determine whether issues can be completed internally or require vendor escalation.
• Assign priority levels (emergency, urgent, routine).
• Ensure rapid response protocols for critical incidents (leaks, floods, fire).
• Manage Maintenance Managers and Coordinators across markets.
• Build hiring plans, training programs, and coverage models.
• Establish KPIs for completion times, repeat work, and satisfaction outcomes.
• Ensure internal maintenance work is accurately billed back to properties.
• Track maintenance cost efficiency vs. third-party vendor alternatives.
• Own reporting for maintenance service line performance.
• Partner closely with Asset Management on vendor transitions and complex projects.
• Support Owner Experience escalations related to maintenance disruptions.
• Drive alignment between maintenance execution and home readiness priorities.

Skills

Leadership

Triage judgment

Emergency response

Financial acumen

Job description

Pacaso is seeking an Operations Manager of Maintenance to lead the Internal Maintenance unit across markets, ensuring safe, guest-ready homes and efficient triage. You will set service standards, drive KPI-based performance, and collaborate with Asset Management on vendor transitions.

The role requires 8–12+ years in residential maintenance with strong leadership, triage, and financial acumen. This is a remote-friendly position with cross-market responsibilities and equity opportunities.