Remote Property Claims Specialist (Inside)

Jobgether; Madison (WI); Remote; USD 55,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Income Protection

Bonus Program

401(k) Match

PTO & Holidays

Remote Work Flexibility

Job summary

Jobgether is seeking an experienced Property Claims Adjuster (Inside) based in the United States. The role handles both personal and commercial property losses, negotiates settlements, and coordinates with contractors and independent adjusters to resolve claims efficiently.

You will work remotely, serving policyholders with a customer-focused approach while meeting productivity targets and following established procedures.

Qualifications

• Experience as an inside property claims specialist or equivalent in the insurance industry.
• College degree or equivalent education in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation, settlement techniques, and claims management practices.
• Familiarity with personal and commercial property insurance products, policy coverage, applicable legal developments, and claims-handling procedures.
• Demonstrated ability to investigate claims thoroughly, assess documentation and damages, exercise sound judgment, and reach appropriate settlement decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build professional working relationships with policyholders, agents, contractors, colleagues, and other stakeholders.
• Willingness to obtain and maintain all required adjuster licenses, including passing applicable state licensing examinations within six months of hire.
• Experience handling commercial property claims.
• Continuing insurance education through IIA, CPCU, or another accredited insurance education provider.

Responsibilities

• Investigate and Resolve Property Claims: Review personal and commercial property losses, including structural damage, contents, additional living expenses (ALE), scheduled property, and business income claims. Assess coverage, investigate circumstances, estimate damages, determine claim values, negotiate settlements, and close claims.
• Deliver Customer-Focused Claims Service: Communicate with policyholders by phone and other internal channels, answer coverage questions, explain claim decisions, and provide a responsive, professional claims experience.
• Coordinate External Claims Support: Assign preferred contractors and independent adjusters when field inspections or additional expertise are needed. Review their work to ensure quality, accuracy, and timely service.
• Support Specialized Claims Activities: Assist resolution specialists with assigned tasks, including contents valuation and depreciation holdback calculations, while helping move claims toward appropriate resolution.
• Follow established claims procedures for communication, coverage verification, loss investigation, liability assessment where applicable, valuation, reporting, documentation, negotiation, and settlement.
• Meet Productivity Expectations: Investigate and close an average minimum of 70 claim elements per month, or 85 per month for roles focused primarily on contents claims.
• Contribute to Catastrophe Response: Support catastrophe claims operations across the company's service territory, including overnight travel or extended stays when requested.
• Collaborate Across Teams: Participate in claims and cross-functional initiatives as assigned, maintaining effective communication with agents, sales representatives, underwriting, marketing, colleagues, and other stakeholders.

Skills

Inside property claims

Negotiation

Investigation

Customer service

Communication

Time management

Education

College degree in insurance/business

Job description

Jobgether is seeking an experienced Property Claims Adjuster (Inside) based in the United States. The role handles both personal and commercial property losses, negotiates settlements, and coordinates with contractors and independent adjusters to resolve claims efficiently.

You will work remotely, serving policyholders with a customer-focused approach while meeting productivity targets and following established procedures.