Remote Property Claims Field Inspector

State Farm; Lebanon (Lebanon County); Remote; USD 63,000 - 90,000; Full time

Benefits offered by this job

Annual raise and bonus

Tuition assistance programs

Health insurance coverage

401(k) with company contributions

Generous time off

Job summary

State Farm in Lebanon, Pennsylvania is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial property claims, working remotely with a mobile office. You will meet insureds, explain coverage, estimate damages, and guide claims through the process, while delivering Remarkable service.

The role requires adaptability, strong communication, and the ability to travel within the assigned territory and surrounding counties.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility for walking, climbing roofs, and using safety equipment as needed
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather informationand resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Skills

Investigate problems

Policy interpretation

Fast learner

Policyholder interaction

Communication skills

Documentation & reporting

Physical agility

Driver's license

Education

Bachelor’s Degree in related field

Tools

Xactimate

XactContents

Job description

State Farm in Lebanon, Pennsylvania is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial property claims, working remotely with a mobile office. You will meet insureds, explain coverage, estimate damages, and guide claims through the process, while delivering Remarkable service.

The role requires adaptability, strong communication, and the ability to travel within the assigned territory and surrounding counties.