Remote Property Claims Field Inspector

State Farm; Scranton (Lackawanna County); On-site; USD 59,060 - 90,000; Full time

Benefits offered by this job

Annual raise

Bonus

Health benefits

Retirement plan

Paid time off

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial claims across a defined territory. You will interact with policyholders, agents, and involved parties while assessing damages, estimating repair costs, and guiding claims to resolution.

The role requires strong communication, negotiation, and analytical skills, plus the ability to work in a remote-field setup with occasional travel.

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer‑minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail‑oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver’s license is required

Responsibilities

• Conduct on‑site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Skills

Property Field Inspection

Communication

Negotiation

Damages assessment

Analytical skills

Organizational skills

Interpersonal skills

Customer service

Physical agility

Education

Bachelor's degree

Tools

Claims management software

Xactimate

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial claims across a defined territory. You will interact with policyholders, agents, and involved parties while assessing damages, estimating repair costs, and guiding claims to resolution.

The role requires strong communication, negotiation, and analytical skills, plus the ability to work in a remote-field setup with occasional travel.