Remote Property Claims Adjuster (Inside) – Investigate & Settle

Jobgether; Lexington (KY); Remote; USD 55,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and income protection

Bonus program eligibility

401(k) retirement plan with company 7%

Paid time off and holidays

Remote work flexibility

Job summary

Jobgether, on behalf of our partner company, seeks an experienced Property Claims Adjuster (Inside) based in the United States. The role investigates, evaluates, negotiates, and resolves property insurance claims through phone-based and remote channels, covering personal and commercial losses, including structural damage, contents, ALE, scheduled property, and business income claims.

You will work with internal teams and external adjusters to ensure accurate, timely settlements, while

Qualifications

• Inside property claims specialist experience in the insurance industry.
• College degree or equivalent in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation, settlement techniques, and claims management practices.
• Familiarity with personal and commercial property insurance products, policy coverage, applicable legal developments, and claims-handling procedures.
• Demonstrated ability to investigate claims thoroughly, assess documentation and damages, exercise sound judgment, and reach appropriate settlement decisions.
• Excellent communication, interpersonal, and negotiation skills with the ability to build professional working relationships.
• Strong organizational skills and the ability to manage multiple claims, monitor external service providers, meet productivity targets, and maintain accurate records.
• Willingness to obtain and maintain all required adjuster licenses, including passing state licensing examinations within six months of hire.
• Ability to support catastrophe claims assignments when requested, including overnight travel or extended stays.
• Preferred: Experience handling commercial property claims.
• Preferred: Continuing insurance education through IIA, CPCU, or another accredited insurance education provider.

Responsibilities

• Investigate and Resolve Property Claims: Review personal and commercial property losses, including structural damage, contents, AL E, scheduled property, and business income claims; assess coverage, investigate circumstances, estimate damages, determine claim values, negotiate settlements, and close claims.
• Deliver Customer-Focused Claims Service: Communicate with policyholders by phone and other internal channels, explain claim decisions, and provide a responsive, professional claims experience.
• Coordinate External Claims Support: Assign preferred contractors and independent adjusters for inspections or specialized work; review their work for quality and timeliness.
• Support Specialized Claims Activities: Assist resolution specialists with contents valuation and depreciation holdback calculations.
• Maintain Compliance and Documentation: Follow established claims procedures for communication, coverage verification, loss investigation, liability assessment where applicable, valuation, reporting, documentation, negotiation, and settlement.
• Meet Productivity Expectations: Investigate and close an average minimum of 70 claim elements per month, or 85 per month for contents-focused roles.
• Contribute to Catastrophe Response: Support catastrophe claims operations across the service territory, including overnight travel or extended stays when requested.
• Collaborate Across Teams: Maintain effective communication with agents, sales, underwriting, marketing, colleagues, and other stakeholders.
• Maintain Required Licensing: Obtain and maintain applicable adjuster licenses and pass required state licensing examinations within six months of hire.

Skills

Claims negotiation

Communication skills

Organizational skills

Licensing readiness

Multitasking

Education

College degree or equivalent in insurance or business

Job description

Jobgether, on behalf of our partner company, seeks an experienced Property Claims Adjuster (Inside) based in the United States. The role investigates, evaluates, negotiates, and resolves property insurance claims through phone-based and remote channels, covering personal and commercial losses, including structural damage, contents, ALE, scheduled property, and business income claims.

You will work with internal teams and external adjusters to ensure accurate, timely settlements, while