Remote Implementation Project Manager (SaaS)

Builder Prime; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Excellent Health Coverage

401k with company match

Generous PTO

International retreat

Life insurance

Professional development stipend

Parental leave

Laptop provided

Flexible work arrangements

Job summary

Builder Prime seeks an Implementation Project Manager to guide new customers through the rollout of our SaaS platform. You will collaborate with Account Managers, Support, and Sales to deliver quick time-to-value, configure templates and workflows, and lead multi-stakeholder implementations.

This remote US role requires 3+ years in onboarding or SaaS, strong technical and training capabilities, and excellent communication.

Qualifications

• 3+ years in customer onboarding, implementation, or training roles in SaaS or construction technology.
• Ability to translate technical product capabilities into business value for diverse customer workflows.
• Proven track record of reducing implementation timelines and improving customer satisfaction scores.
• Experience with implementations involving multiple stakeholders and complex integrations.
• Strong analytical skills with ability to use data to drive process improvements.
• Experience conducting engaging virtual training sessions.
• Strong technical configuration skills with the ability to learn and master new software platforms quickly.
• Excellent project management abilities with a track record of meeting implementation deadlines.
• Exceptional communication skills, including the ability to adapt messaging to different learning styles.

Responsibilities

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
• Manage implementations with multiple stakeholders and complex technical requirements.
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics.
• Configure the platform with custom templates, workflows, and settings specific to each customer's needs.
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Track implementation milestones and manage customer expectations throughout the setup process.
• Identify and solve technical challenges that arise during implementation.
• Coordinate with Account Managers for a smooth handoff once implementation is complete.
• Document customer workflows and configurations for future reference and support.
• Continuously optimize implementation processes to improve efficiency and customer satisfaction.
• Analyze implementation data to identify bottlenecks and recommend process improvements.
• Participate in cross-functional projects aimed at improving customer onboarding experience.

Skills

Onboarding experience

SaaS experience

Project management

Training delivery

Stakeholder management

Technical configuration

Data-driven improvements

Communication skills

Tools

CRM software

Configuration tools

Job description

Builder Prime seeks an Implementation Project Manager to guide new customers through the rollout of our SaaS platform. You will collaborate with Account Managers, Support, and Sales to deliver quick time-to-value, configure templates and workflows, and lead multi-stakeholder implementations.

This remote US role requires 3+ years in onboarding or SaaS, strong technical and training capabilities, and excellent communication.