Remote Project Coordinator for SMB & MDU Deployments

Vero Networks; United States; Remote; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

Life Insurance

401(k) plan

Job summary

Vero Fiber is seeking an entry- to mid-level Business & MDU Project Coordinator to support SMB, enterprise, ICB, and MDU projects remotely in the United States. You will help create project plans, track milestones, coordinate across Sales, Field Services, and Engineering, and ensure accurate documentation for successful handoffs.

Mentored by the Senior Coordinator, you will learn our processes, systems, and reporting practices, while contributing to order validation, readiness, and customer

Qualifications

• High school diploma or equivalent required; additional education or training in business, project coordination, telecommunications, or IT is preferred.
• Entry-level or early-career candidates are appropriate; prior project management experience is not required.
• Experience in customer service, operations, scheduling, order management, or administrative coordination is helpful but not required.
• Demonstrated initiative, reliability, organization, sound judgment, and willingness to learn; ability to manage multiple orders, priorities, and deadlines at once.
• Strong verbal and written communication, listening, problem-solving, and attention-to-detail skills; comfort learning new systems and technical concepts. Working knowledge of Microsoft 365 expected.
• Ability to work independently within established processes, accept coaching, and drive follow-through across teams without direct reporting authority.

Responsibilities

• Review signed business orders, MDU agreements, and approved handoffs to confirm scope, contacts, site, billing information, target dates, and approvals are complete; work with Sales and stakeholders to resolve gaps before the project proceeds.
• Scale coordination to project complexity — moving straightforward business installs efficiently while building full project plans, milestones, and dependency tracking for complex projects.
• Confirm technical requirements, serviceability, and site/property readiness, including access, equipment needs, and, for MDU properties, building/phase scope and unit vs. common-area work.
• Coordinate the work of Sales, Field Services, Customer Support, Technical Support, OSP, Construction, Billing, Engineering, Dispatch and Scheduling, Network Operations, vendors, customers, and property owners or managers as required.
• Track site surveys, design/engineering needs, construction and OSP dependencies, scheduling, installation, testing, activation, and closeout through completion — by property, building, and unit for MDU projects.
• Identify incomplete information, aging tasks, unclear ownership, and delay risk; follow up or escape when commitments are at risk.
• Confirm completed work is tested, documented, accurately reflected in company systems, and ready for correct billing.

Skills

Customer service

Organizational skills

Communication

MS 365

Education

High school diploma or equivalent

Business/coordination/telecommunications/IT training (preferred)

Tools

Microsoft 365

Job description

Vero Fiber is seeking an entry- to mid-level Business & MDU Project Coordinator to support SMB, enterprise, ICB, and MDU projects remotely in the United States. You will help create project plans, track milestones, coordinate across Sales, Field Services, and Engineering, and ensure accurate documentation for successful handoffs.

Mentored by the Senior Coordinator, you will learn our processes, systems, and reporting practices, while contributing to order validation, readiness, and customer