Project Coordinator

123.NET; Southfield (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401(k) with Company Match

Health insurance from day 1

Dental insurance from day 1

Vision insurance from day 1

Job summary

123.NET, located in Southfield, Michigan, is seeking a Project Coordinator responsible for overseeing telecom service provisioning and installations. The role involves liaising between internal departments and external vendors, ensuring timely delivery of services.

The ideal candidate should possess strong communication skills, a high school diploma, and at least 2 years of experience in telecom provisioning. This position offers a mostly remote work environment, with occasional in-person meetings required.

Qualifications

• 2+ years of experience in telecom provisioning, order coordination, or network operations.
• Strong communication and organizational skills.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Coordinate and manage telecom provisioning orders from initiation through completion.
• Work closely with internal teams and vendors during service setup.
• Monitor order progress and provide updates to customers and account managers.

Skills

Telecom provisioning

Order coordination

Network operations

Strong communication

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent (Associate or Bachelor's preferred)

Tools

Telecom services familiarity

Network concepts understanding

Job description

123.NET, LLCis headquartered in Southfield, Michigan, and has been providing High-Capacity Business Internet, Colocation, and Telecommunications services successfully for 25 years from small to Fortune 500 companies. We are one of Michigan’s fastest-growing privately held companies offering competitive wages, healthcare benefits, and a great work environment. We attract top talent, bringing diverse experiences and creativity to our team and fostering an environment that enables employees to apply their skills, creativity, and experience in an independent and impactful way. Our people are at the core of our success. We attract and retain top talent who bring diverse experiences, creativity, and leadership to our team. We are growing rapidly and are passionate about making a difference every day.

Our Mission

Building network to make Michigan communities and businesses the best connected on the planet.

Job Description

The Project Coordinator is responsible for overseeing the provisioning, installation and activation of telecom services, ensuring accurate, efficient, and timely delivery of customer orders. This role acts as a liaison between internal departments (sales, engineering, permitting, construction, network operations, porting, etc.) and external vendors or clients, coordinating all aspects of service setup and deployment.

Key Responsibilities

• Coordinate and manage telecom provisioning orders from initiation through completion.
• Work closely with internal teams to gather required information and ensure service readiness.
• Schedule and track service installations, circuit turn-ups, and equipment deployments.
• Monitor order progress and provide updates to customers, account managers, and leadership.
• Validate service requirements and confirm feasibility prior to service activation.
• Troubleshoot provisioning issues, escalating to engineering or operations when needed.
• Ensure accurate documentation of all activities in internal systems.
• Maintain detailed timelines and adhere to service delivery SLAs.
• Support process improvements to streamline provisioning workflows.
• Participate in team meetings and contribute to a culture of continuous improvement.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in telecom provisioning, order coordination, or network operations.
• Familiarity with telecom services (e.g., Ethernet, DIA, VoIP, fiber).
• Strong communication and organizational skills.
• Ability to manage multiple projects in a fast-paced environment.
• Basic understanding of network concepts and infrastructure.
• Detail-oriented with strong problem-solving skills.

Preferred Skills

• Telecom industry certifications (e.g., MEF, CompTIA Network+).
• Knowledge of LEC ordering processes (ASR/LSR) and circuit delivery timelines.
• Experience working with carriers and ISPs.
• Remote setting with occasional in person meetings at Headquarters
• May require occasional after-hours coordination during service activations or escalations.

Location

Mostly Remote (monthly meetings in Southfield, Michigan)

MUST LIVE IN MICHIGAN

Benefits

• Paid time off
• 401(k) – Savings plan with Company Match
• Health insurance – For you and your entire family on day 1 of employment
• Dental insurance – For you and your entire family on day 1 of employment
• Vision insurance – For you and your entire family on day 1 of employment