Remote Project Consultant, Patient Experience

Dassault Systèmes; New York (NY); Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Pension plan

25+ holidays per year

Job summary

Medidata, a Dassault Systèmes brand, is seeking a Project Consultant, Patient Experience in New York. You will manage client accounts, deliver Patient Cloud projects on time and within budget, and collaborate with cross-functional teams to ensure high-quality outcomes.

Role requires strong communication, 1-3 years related experience, travel up to 20%, and familiarity with clinical research SaaS. Hybrid work model with on-site presence as per policy.

Qualifications

• Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology.
• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred.
• Able to demonstrate good verbal/written communication combined with some organizational skills.
• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work.
• Exhibit time management skills combined with strong collaboration and team-building awareness.
• Experience in managing project timelines and risk assessment would be advantageous.
• Able to support project teams, promote unity and teamwork.
• Self motivated and able to assume responsibility in a professional manner.
• Able to recognise achievements and provide constructive feedback.
• Is proficient in the use of all relevant Medidata internal systems.
• Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace.
• Is able to demonstrate presentation and soft skills.
• Travel expectations 10% - 20%, national / international
• Valid driver's license required
• 4-year college degree or equivalent (analytic discipline a plus) preferred
• 1-3 years relevant experience in clinical/biomedical and/ or software development

Responsibilities

• Responsible for the overall relationship management of client accounts and day-to-day activities.
• Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.
• Collaborate with cross functional teams by providing Patient Cloud subject matter expertise and leading end to end project delivery of Patient Cloud products.
• Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured.
• Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions.
• Management of client expectations for Patient Cloud products and services.
• Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Cloud specific Professional Services hours required for the duration of the study
• Raise Patient Cloud specific work requests to other departments for tasks to be completed where appropriate
• Conduct lessons learned meetings internally and externally
• Participates in internal initiatives to completion in support of team goals
• Interact with new hires on team activities at same level or below
• Work with Associate Project Manager to monitor delegated tasks
• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Skills

Clinical research SaaS

eCOA/ePRO

eConsent

Virtual Trials

Wearable Sensors

Verbal/written communication

Client services

Time management

Collaboration/teamwork

Presentation skills

Travel readiness

MS Office

Google Workspace

Education

4-year college degree or equivalent

Tools

MS Office

Google Workspace

Medidata internal systems

Job description

Medidata, a Dassault Systèmes brand, is seeking a Project Consultant, Patient Experience in New York. You will manage client accounts, deliver Patient Cloud projects on time and within budget, and collaborate with cross-functional teams to ensure high-quality outcomes.

Role requires strong communication, 1-3 years related experience, travel up to 20%, and familiarity with clinical research SaaS. Hybrid work model with on-site presence as per policy.