Project Consultant, Patient Experience (Remote)

PowerToFly; New York (NY); Hybrid; USD 80,000 - 106,000; Full time

Job summary

Medidata is seeking a Project Consultant, Patient Experience, to manage client relationships and ensure timely, quality project delivery using Patient Cloud across multiple studies. You will coordinate with cross-functional teams, lead meetings, and apply project management practices to mitigate risks.

The role requires healthcare/clinical research experience, strong communication, and ability to travel 10–20% nationally or internationally.

Qualifications

• Strong understanding of clinical research and Clinical Research SaaS technology.
• Experience with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred.
• Good verbal/written communication combined with organizational skills.
• Experience in Client Services or a client facing role with a customer-first attitude.
• Time management and collaboration skills; ability to manage timelines and risk.

Responsibilities

• Manage overall relationship management of client accounts and ensure on-time, on-budget delivery.
• Lead end-to-end delivery of Patient Cloud products across studies.
• Coordinate with cross-functional teams and conduct internal/external meetings.
• Forecast Professional Services hours and resource needs for studies.
• Ensure compliance with Medidata project management methodologies and SOPs.
• Maintain accurate study documentation and apply risk mitigation strategies.

Skills

Clinical research SaaS

eCOA/ePRO

Communication skills

Client services

Time management

Team collaboration

MS Office / Google Workspace

Presentation skills

Travel 10-20%

Education

Bachelor's Degree or equivalent

Tools

Medidata systems

Patient Cloud

Google Workspace

MS Office

Job description

Location

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Euronext Paris: FR0014003TT8, DSY.PA, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team

The Project Consultant, Patient Experience role is responsible for the overall relationship management of client accounts and ensuring Medidata delivers quality projects and services on time and within budget through effective resource management. This role leads the end-to-end delivery of Patient Cloud products across a full portfolio of studies, acting as a subject matter expert, thereby supporting Medidata's impact on the digital transformation of life sciences and helping customers accelerate value and optimize outcomes. Key deliverables include creation and maintenance of accurate and current study documentation, independently leading internal and external meetings, applying proven project management principles to proactively assess risk and develop mitigation strategies, and assuring compliance with Medidata's standard project management methodologies and SOPs.

Responsibilities

Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

• Competent in Medidata systems and processes, with working knowledge of Patient Cloud products

• Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation

• Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome

• Collaborate with cross functional teams by providing Patient Cloud subject matter expertise and leading end to end project delivery of Patient Cloud products

• Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured

• Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions

• Management of client expectations for Patient Cloud products and services

• Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Cloud specific Professional Services hours required for the duration of the study

• Raise Patient Cloud specific work requests to other departments for tasks to be completed where appropriate

• Conduct lessons learned meetings internally and externally

• Participates in internal initiatives to completion in support of team goals

• Interact with new hires on team activities at same level or below

• Work with Associate Project Manager to monitor delegated tasks

• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Qualifications

• Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology

• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred

• Able to demonstrate good verbal/written communication combined with some organizational skills

• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work

• Exhibit time management skills combined with strong collaboration and team-building awareness

• Experience in managing project timelines and risk assessment would be advantageous

• Able to support project teams, promote unity and teamwork

• Self motivated and able to assume responsibility in a professional manner

• Able to recognise achievements and provide constructive feedback

• Is proficient in the use of all relevant Medidata internal systems

• Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace

• Is able to demonstrate presentation and soft skills

• Travel expectations 10% - 20%, national / international

• Valid driver's license required

• 4 -year college degree or equivalent (analytic discipline a plus) preferred

• 1-3 years relevant experience in clinical/biomedical and/ or software development

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is 79,500 -106,000.
• The salary range for positions that will be physically based in the California Bay Area is84,000 -112,000.
• The salary range for positions that will be physically based in the Boston Metro Area is 78,000 - 104,000.
• The salary range for positions that will be physically based in the Texas or Ohio is 70,125 -93,500.
• The salary range for positions that will be physically based in the all other locations within the United States is 71,250 - 95,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.

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