Project Consultant, Patient Experience (Remote)

Medidata Solutions; New York (NY); Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, life and disability保险

Pension

25+ paid holidays

Hybrid work model

Job summary

Medidata Solutions seeks a Project Consultant, Patient Experience to manage client relationships and deliver quality Patient Cloud projects on time and within budget. You will lead end-to-end delivery, maintain accurate study documentation, and coordinate cross-functional teams.

Responsibilities include leading meetings, mitigating risks, forecasting hours with Professional Services, and ensuring adherence to medidata methodologies. Travel up to 20% and a 4-year degree are expected.

Qualifications

• Strong understanding of clinical research across pharma, device and biotech sectors.
• Experience with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred.
• Able to demonstrate good verbal and written communication.
• Experience in Client Services or a client-facing role with a customer-first attitude.
• Exhibit time management skills with strong collaboration.
• Experience in managing project timelines and risk assessment is advantageous.
• Able to support project teams, promote unity and teamwork.
• Self-motivated and responsible in a professional manner.
• Proficient in Medidata internal systems.
• Proficient with MS Office and Google Workspace.
• Willingness to travel 10–20%, national/international.
• Valid driver's license.
• 4-year college degree or equivalent (analytic discipline a plus).
• 1-3 years relevant experience in clinical/biomedical and/or software development.

Responsibilities

• Manage a full portfolio of studies across various stages and complexities, ensuring delivery on time and within budget.
• Lead end-to-end project delivery of Patient Cloud products across multiple studies.
• Coordinate and lead internal and external meetings, with accurate minutes and action items.
• Assess risk and develop mitigation strategies aligned with PM methodologies and SOPs.
• Forecast Patient Cloud Professional Services hours in collaboration with the Professional Services Project Manager.
• Maintain study documentation and ensure compliance with company processes.
• Engage with cross-functional teams to provide Subject Matter Expertise on Patient Cloud.

Skills

Clinical research

eCOA/ePRO

eConsent

Verbal & written communication

Client services

Time management

Team collaboration

Travel 10-20%

MS Office

Google Workspace

Education

4-year college degree or equivalent

Analytic discipline preferred

Tools

MS Office

Google Workspace

Job description

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systemes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Project Consultant, Patient Experience role is responsible for the overall relationship management of client accounts and ensuring Medidata delivers quality projects and services on time and within budget through effective resource management. This role leads the end-to-end delivery of Patient Cloud products across a full portfolio of studies, acting as a subject matter expert, thereby supporting Medidata's impact on the digital transformation of life sciences and helping customers accelerate value and optimize outcomes. Key deliverables include creation and maintenance of accurate and current study documentation, independently leading internal and external meetings, applying proven project management principles to proactively assess risk and develop mitigation strategies, and assuring compliance with Medidata's standard project management methodologies and SOPs.

Responsibilities

• Competent in Medidata systems and processes, with working knowledge of Patient Cloud products
• Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
• Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome
• Collaborate with cross functional teams by providing Patient Cloud subject matter expertise and leading end to end project delivery of Patient Cloud products
• Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured
• Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions
• Management of client expectations for Patient Cloud products and services
• Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Cloud specific Professional Services hours required for the duration of the study
• Raise Patient Cloud specific work requests to other departments for tasks to be completed where appropriate
• Conduct lessons learned meetings internally and externally
• Participates in internal initiatives to completion in support of team goals
• Interact with new hires on team activities at same level or below
• Work with Associate Project Manager to monitor delegated tasks
• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Qualifications

• Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology
• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred
• Able to demonstrate good verbal/written communication combined with some organizational skills
• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
• Exhibit time management skills combined with strong collaboration and team-building awareness
• Experience in managing project timelines and risk assessment would be advantageous
• Able to support project teams, promote unity and teamwork
• Self motivated and able to assume responsibility in a professional manner
• Able to recognise achievements and provide constructive feedback
• Is proficient in the use of all relevant Medidata internal systems
• Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
• Is able to demonstrate presentation and soft skills
• Travel expectations 10% - 20%, national / international
• Valid driver's license required
• 4 -year college degree or equivalent (analytic discipline a plus) preferred
• 1-3 years relevant experience in clinical/biomedical and/ or software development

Salary Ranges

• The salary range for positions that will be physically based in the NYC Metro Area is 79,500 -106,000.
• The salary range for positions that will be physically based in the California Bay Area is 84,000 -112,000.
• The salary range for positions that will be physically based in the Boston Metro Area is 78,000 - 104,000.
• The salary range for positions that will be physically based in Texas or Ohio is 70,125 -93,500.
• The salary range for positions that will be physically based in all other locations within the United States is 71,250 - 95,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.

#LI-MW1

#LI-Hybrid

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $71250 and $95000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.