Remote Program Operations Manager for Executive Engagements

Gravity IT Resources; Mountain View (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Gravity IT Resources is seeking a Program Manager II for its Lighthouse program. This remote contract role supports executive engagements, program documentation, and dashboards, coordinating schedules across multiple customers and time zones.

You will maintain records, prepare briefing materials, and drive reporting and process improvements in a fast-paced enterprise environment. You will manage complex calendars, confer with senior executives and external customers, and ensure data quality in

Qualifications

• Bachelor's degree in a business-related field or equivalent
• PMP certification or equivalent project/program operations credentials
• 5+ years in program operations, project management, or enterprise customer engagement
• Experience in enterprise technology or SaaS environments
• Strong calendar, scheduling, and multi-time-zone coordination
• Experience with CRM data maintenance and executive reporting
• Proficiency with Google Workspace (Calendar/Drive/Docs/Sheets)
• Experience using Slack, Zoom and related collaboration tools
• Ability to produce executive-facing communications and materials
• Excellent written and verbal communication with high attention to detail

Responsibilities

• Own the master calendar for customer engagements across time zones
• Manage multi-party scheduling and escalate conflicts
• Maintain program documentation, decks, profiles, and artifacts
• Organize program information in Google Drive using standards
• Track engagement history, status, and follow-ups
• Prepare executive briefing materials with clear context
• Draft customer-facing and executive communications
• Compile data from Slack, email, calendars, CRM, and other sources for leadership reports
• Support recurring program reporting, metrics, and dashboards
• Ensure engagements are documented from prep to follow-up
• Maintain accurate customer data and program status in CRM
• Monitor data quality and resolve issues
• Establish scalable processes for growing the program
• Independently manage projects and operational improvements
• Coordinate stakeholders across teams and track milestones
• Identify blockers and escalate to completion
• Develop solutions for workflow gaps and automation opportunities
• Apply AI tools to improve productivity and workflows

Skills

Program operations

Project management

CRM data management

Google Workspace

Slack & Zoom proficiency

Executive communication

Education

Bachelor's degree in Business/Finance/Marketing

PMP certification

Tools

CRM platforms

Slack

Zoom

AI productivity tools

Job description

Gravity IT Resources is seeking a Program Manager II for its Lighthouse program. This remote contract role supports executive engagements, program documentation, and dashboards, coordinating schedules across multiple customers and time zones.

You will maintain records, prepare briefing materials, and drive reporting and process improvements in a fast-paced enterprise environment. You will manage complex calendars, confer with senior executives and external customers, and ensure data quality in