Remote Operations & Program Lead

The Helmsman Group LLC; Arizona; Remote; USD 70,000 - 110,000; Full time

Job summary

The Helmsman Group LLC is seeking an Operations Manager to oversee the operational execution of projects and programs across the organization, with remote work flexibility. You will ensure proper planning, coordination, resourcing, monitoring, and delivery in alignment with objectives, timelines, budgets, and quality standards.

You will collaborate with project managers, program leaders, functional teams, vendors, and senior management to improve operational performance, manage resources,

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.

Responsibilities

• Oversee the day-to-day operational management of projects and programs.
• Develop and implement operational plans to support successful project and program delivery.
• Coordinate multiple projects, workstreams, teams, and organizational priorities.
• Establish project and program schedules, milestones, deliverables, dependencies, and performance targets.
• Monitor project and program performance against scope, schedule, budget, quality, and business objectives.
• Coordinate resources, personnel, equipment, technology, vendors, and other operational requirements.
• Develop resource plans and ensure appropriate allocation of resources across projects and programs.
• Track program budgets, expenses, forecasts, and resource utilization.
• Monitor project and program KPIs and develop operational dashboards and performance reports.
• Identify risks, issues, dependencies, and constraints and coordinate appropriate mitigation strategies.
• Establish escalation processes for significant operational risks and project issues.
• Facilitate program governance meetings, operational reviews, project status meetings, and planning sessions.
• Prepare management reports, executive presentations, status updates, and performance summaries.
• Coordinate communication between project teams, business functions, vendors, and senior leadership.
• Standardize project and program processes, procedures, templates, and reporting practices.
• Develop and maintain standard operating procedures and operational guidelines.
• Monitor project and program deliverables to ensure quality and consistency.
• Coordinate vendor and contractor activities and monitor performance against agreed requirements.
• Support change management activities associated with projects and programs.
• Evaluate the operational impact of changes to scope, timelines, resources, systems, and business requirements.
• Ensure project and program documentation is accurate, complete, and maintained throughout the lifecycle.
• Identify opportunities to improve project delivery, operational efficiency, productivity, and cost effectiveness.
• Lead continuous improvement initiatives across project and program operations.
• Support project and program planning, implementation, transition, and closeout activities.
• Conduct post-project and post-program reviews and document lessons learned.
• Develop and maintain operational metrics and performance scorecards.
• Ensure project and program activities comply with organizational policies, governance requirements, and applicable standards.
• Coach and support project managers, coordinators, and operations team members in effective project and program practices.

Skills

Project & Program Operations

Program Management

Project Management

Operational Planning

Resource Management

Capacity Planning

Budget & Cost Management

Risk & Issue Management

Program Governance

Project Scheduling

KPI & Performance Management

Stakeholder Management

Vendor Management

Change Management

Process Improvement

Operational Reporting

Cross-Functional Leadership

Project Management Tools

Business Intelligence

Strategic Planning

Education

Bachelor's degree in Business Administration, Operations Management, Project Management, or related field

Tools

Microsoft Project

Smartsheet

Jira

Asana

Monday.com

Power BI

Tableau

Job description

The Helmsman Group LLC is seeking an Operations Manager to oversee the operational execution of projects and programs across the organization, with remote work flexibility. You will ensure proper planning, coordination, resourcing, monitoring, and delivery in alignment with objectives, timelines, budgets, and quality standards.

You will collaborate with project managers, program leaders, functional teams, vendors, and senior management to improve operational performance, manage resources,