Remote Program Manager: Print & Mail Transformation

Eliassen Group; Lansing (MI); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pre-tax accounts

Life and disability insurance

401(k) with match

Sick time

Job summary

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. This role oversees migrating print and mail from internal facilities to a strategic third-party vendor, while maintaining service, compliance, and customer experience.

Responsible for onboarding vendors, setting governance, and delivering continuous improvements. This remote, permanent role offers a competitive salary and comprehensive benefits on a W2 basis.

Qualifications

• 8+ years in Program Management, Project Management, Operations Leadership, or Delivery Management
• Experience leading large-scale transformations, outsourcing, or vendor transitions
• Experience managing third-party vendors and service delivery organizations
• Strong understanding of production operations, process improvement, and governance
• Proven ability to manage complex cross-functional programs with multiple stakeholders
• Experience developing executive presentations and steering committee communications

Responsibilities

• Lead migration of print and mail operations to a strategic third-party vendor
• Develop and execute a comprehensive transition roadmap with timelines and milestones
• Coordinate facility shutdown activities with minimal disruption
• Capture institutional knowledge from retiring team members and SMEs
• Establish governance structures and executive reporting across the program lifecycle
• Drive cross-functional coordination among Operations, Technology, Product, Compliance, CX, and Vendors
• Manage vendor performance against SLAs, quality targets, and production schedules
• Ensure timely delivery of customer communications from core banking systems
• Lead operational reviews, issue resolution, and continuous improvement
• Represent the voice of the customer and operations in strategic decisions
• Monitor customer service metrics to identify improvements
• Drive digital transformation to reduce physical mail and improve engagement
• Translate operational needs into actionable business requirements and plans

Skills

Program management

Vendor management

Stakeholder management

Leadership

Process improvement

Digital transformation

Job description

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. This role oversees migrating print and mail from internal facilities to a strategic third-party vendor, while maintaining service, compliance, and customer experience.

Responsible for onboarding vendors, setting governance, and delivering continuous improvements. This remote, permanent role offers a competitive salary and comprehensive benefits on a W2 basis.