Remote Program Manager - Print & Mail Transformation

Eliassen Group; Lincoln (NE); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Sick time as required by law

Job summary

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print & Mail Operations transformation. The role oversees transitioning print/mail from internal facilities to a strategic third-party vendor while maintaining customer service, regulatory compliance, and operational excellence.

You will onboard vendors, plan shutdowns, manage knowledge transfer, and drive ongoing performance and digital transformation.

Qualifications

• 8+ years in Program Management, Project Management, Operations Leadership, or Delivery Management.
• Experience leading large-scale operational transformations, outsourcing, or vendor transitions.
• Experience managing third-party vendors and service delivery organizations.
• Strong understanding of production operations, process improvement, and operational governance.
• Proven ability to manage complex cross-functional programs with multiple stakeholders.
• Experience developing executive presentations, status reporting, and steering committee communications.
• Preferred: Experience in print, mail, document services, statement processing, or customer communications management.
• Preferred: Familiarity with regulated industries such as banking or insurance.

Responsibilities

• Lead the migration of print and mail operations from internal facilities to a strategic third-party vendor.
• Develop and execute a transition roadmap with timelines, milestones, risk management, and communications.
• Coordinate facility shutdown activities with minimal disruption to customers and business operations.
• Capture institutional knowledge from retiring staff and SMEs.
• Establish governance structures and executive reporting across the program lifecycle.
• Drive cross-functional coordination among Operations, Technology, Product, Compliance, CX, and Vendor teams.
• Manage vendor performance against SLAs and production schedules.
• Ensure timely delivery of customer communications from core banking systems.
• Lead operational reviews, issue resolution, and continuous improvement.
• Represent customer and operations in strategic decision-making.
• Monitor customer service metrics and identify improvements.
• Drive digital transformation to reduce paper and improve engagement.

Skills

Program Management

Vendor Management

Cross-functional Leadership

Operational Governance

Stakeholder Communication

Continuous Improvement

Regulatory Compliance

Digital Transformation

Lean / Six Sigma

Job description

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print & Mail Operations transformation. The role oversees transitioning print/mail from internal facilities to a strategic third-party vendor while maintaining customer service, regulatory compliance, and operational excellence.

You will onboard vendors, plan shutdowns, manage knowledge transfer, and drive ongoing performance and digital transformation.