Remote Program Manager – Print & Mail Transformation

Eliassen Group; Salem (OR); Remote; USD 160,000 - 180,000; Full time

Job summary

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. The role oversees migrating high-volume print and mail to a strategic third-party vendor while maintaining customer service, regulatory compliance, and operational excellence.

The candidate will lead vendor onboarding, facility shutdown planning, knowledge transfer, and process migration, and then manage ongoing vendor performance, service delivery, and digital transformation

Qualifications

• 8+ years in Program Management, Project Management, Operations Leadership, or Delivery Management.

Responsibilities

• Lead the migration of print and mail operations from multiple internal facilities to a strategic third-party vendor.
• Develop and execute a comprehensive transition roadmap with timelines, milestones, risk management, and stakeholder communications.
• Coordinate facility shutdown activities with minimal disruption to customers and business operations.
• Capture institutional knowledge and operational expertise from retiring team members and subject matter experts.
• Establish governance structures and executive reporting mechanisms across the program lifecycle.
• Drive cross-functional coordination among Operations, Technology, Product, Compliance, Customer Experience, and Vendor teams.
• Serve as the primary business owner and operational leader for the outsourced print and mail relationship.
• Manage vendor performance against SLAs, quality targets, production schedules, and customer commitments.
• Ensure timely delivery of customer communications, statements, notices, and correspondence generated from core banking systems.
• Lead operational reviews, performance assessments, issue resolution, and continuous improvement.
• Represent the voice of the customer and operations in strategic decision-making.
• Monitor customer service metrics and operational performance to identify improvements.
• Drive enhancements that improve delivery quality, reduce defects, and increase customer satisfaction.
• Evaluate and implement operational efficiencies that improve throughput and reduce costs.
• Identify opportunities to reduce paper-based communications through digital adoption.
• Partner with product, technology, and business stakeholders to modernize customer communication processes.
• Manage business requirements intake, prioritization, and backlog planning for print, mail, and digital communications.
• Translate operational needs into actionable business requirements and implementation plans.
• Develop understanding of files, workflows, and data feeds from core banking and transaction processing systems.
• Ensure production processes remain compliant with regulatory, operational, and customer service requirements.
• Support change management, system enhancements, testing, and production readiness.

Skills

Program management

Vendor management

Stakeholder communication

Regulatory compliance

Cross-functional leadership

Process improvement

Job description

Eliassen Group is seeking an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. The role oversees migrating high-volume print and mail to a strategic third-party vendor while maintaining customer service, regulatory compliance, and operational excellence.

The candidate will lead vendor onboarding, facility shutdown planning, knowledge transfer, and process migration, and then manage ongoing vendor performance, service delivery, and digital transformation