Remote Program Manager – Client Success

cnx; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

cnx is seeking a Program Manager, Client Success Management to ensure client satisfaction and project success in a fully remote role. You will lead projects across all phases, coordinate with vendors, and guide cross-functional teams to deliver outcomes that meet client expectations.

You will proactively update clients, provide ongoing consultation, and contribute to best-practice development while driving process improvements and innovation across programs.

Qualifications

• Experience delivering client-focused programs.
• Strong project management skills across all phases.
• Ability to coordinate with vendors and external partners.
• Proactive communication with clients and teams.

Responsibilities

• Manage projects through all phases with team support
• Collaborate with project team members across functions
• Coordinate with and manage output of vendors/external partners
• Perform quality control on survey/research data
• Drive operational process improvement and innovation
• Proactively update and consult with clients on program status

Skills

Project management

Client management

Vendor coordination

Quality control

Process improvement

Cross-functional collaboration

Job description

cnx is seeking a Program Manager, Client Success Management to ensure client satisfaction and project success in a fully remote role. You will lead projects across all phases, coordinate with vendors, and guide cross-functional teams to deliver outcomes that meet client expectations.

You will proactively update clients, provide ongoing consultation, and contribute to best-practice development while driving process improvements and innovation across programs.