Remote Client Success & Program Ops Lead

Districttechgroup; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary and commission structure

Health, dental, and vision insurance

Career growth opportunities

Job summary

A leading IT services company is seeking a Client Engagement & Program Operations Manager to oversee client relationships and program operations. You will ensure exceptional service delivery, manage multiple accounts, and drive improvements. The ideal candidate has over 4 years in client success or program management within the cybersecurity or IT services industry. This position offers a fully remote work environment along with competitive compensation and benefits.

Qualifications

• 4+ years of experience in client success, account management, or program management.
• Background in cybersecurity, IT services, or managed services industry.
• Track record of managing enterprise client relationships.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and strategic planning sessions with clients.
• Coordinate service delivery across technical teams and ensure SLA compliance.
• Manage client onboarding and ensure smooth transitions.

Skills

Client success management

Project management

Communication skills

Technical understanding

Organizational skills

Education

Bachelor's degree in Business, IT, or related field

Tools

CRM tools

Project management tools

Job description

A leading IT services company is seeking a Client Engagement & Program Operations Manager to oversee client relationships and program operations. You will ensure exceptional service delivery, manage multiple accounts, and drive improvements. The ideal candidate has over 4 years in client success or program management within the cybersecurity or IT services industry. This position offers a fully remote work environment along with competitive compensation and benefits.