Remote SaaS Program Manager: Customer Success & Delivery

United States Digital Space LLC; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

the company is seeking a remote Program Manager to lead consulting engagements across our product and API platforms. You will guide implementation best practices, ensure platform adoption, and drive revenue through successful delivery.

This role requires strategic thinking, hands-on delivery, and exceptional communication with customers and internal teams. As a program manager, you will coordinate scope, timelines, and budgets, report progress, and mentor junior staff while aligning engagements

Qualificações

• 5+ years of project/program management experience implementing or delivering software solutions, SaaS preferred.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Initiative to drive projects forward even under ambiguity.
• Ability to communicate across all levels from engineers to executives.
• Troubleshoot and resolve issues with software configuration, data mapping and API integrations.
• Experience as SME and trusted advisor to customers in software implementation or technical consulting.

Responsabilidades

• Set, manage, and meet customer expectations with scope, budget, and timeline.
• Ensure customers see value from solutions and generate revenue through successful implementations.
• Serve as primary contact for customers throughout engagement delivery.
• Oversee engagements from design to deployment and ongoing best practices.
• Design, configure, and implement solutions with Professional Services.
• Lead a team of technical resources for architecture and integrations.
• Analyze usage patterns and identify optimization opportunities.
• Communicate progress, risks and solutions to stakeholders.

Conhecimentos

Program management

Communication

Stakeholder management

Leadership

APIs

Ferramentas

APIs

Descrição da oferta de emprego

the company is seeking a remote Program Manager to lead consulting engagements across our product and API platforms. You will guide implementation best practices, ensure platform adoption, and drive revenue through successful delivery.

This role requires strategic thinking, hands-on delivery, and exceptional communication with customers and internal teams. As a program manager, you will coordinate scope, timelines, and budgets, report progress, and mentor junior staff while aligning engagements